Customer Service Specialist

Job Description

An exciting opportunity has arisen for a Customer Service Specialist at our Buffalo, NY location with the opportunity to work remotely.

High level summary of accountabilities include:

  • Assist B2B and B2C customers via Chat, email, and phone (outbound/inbound) while building long term business relationships
  • Enter, verify, and process orders
  • Assure orders ship on time and deadlines are met
  • Handle custom orders that include artwork needs

The Successful Candidate Will Have:

  • Successful customer service experience in an office setting
  • Strong attention to detail is required to succeed in this position
  • Enjoys working in a fast-paced, deadline-oriented environment
  • It is a plus to have basic sales experience as it can assist in building customer relationships
  • Basic experience with Adobe Illustrator is a plus

Who Are We?

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

As stated above, we sell to the hospitality industry which includes restaurants, banquet facilities, and hotels. After 22 years in business, we scaled back to about a fraction of our historical size due to the Covid-19 epidemic. Many of our competitors were unable to stay open through these difficult times. Now as the country reopens, we have a tremendous opportunity for key company positions as we grow back to and beyond previous levels.

What Can We Offer You?

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers. If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!COVID-19 precautions

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

Work areas are separated according to CDC guidelines and daily sanitation procedures are in place. Masks are provided along with plenty of hand sanitizer. Caution and safety always come first!


Can you believe Imperial Textile recently celebrated 21 years in business? As per tradition, it was time, once again, to usher-in the Imperiolympic Games. The torch was lit, and everyone came out for a rousing good time of competition, food and fun. We had an incredible turnout as a number of employees took place in our Imperiolympic triathlon, a pick-up volleyball game, and almost everyone brought some kind of food dish; it was quite a fun afternoon!

Imperial Company Picnic

Last week, Imperial Textile celebrated another successful company picnic. We decided as a company to take a vacation and relax… with a luau themed party! Everyone came out and had a good time, with some Luau themed food and festivities. A good number of employees took place in the limbo competition, the pick-up volleyball game and almost everyone brought some kind of food dish. It was quite a fun afternoon!

Customized Products

We can customize many items that we offer in a number of ways. We have much more to offer besides our basic customization services of embroidery, screen printing and heat press. Our skilled craftspeople right here in the USA can create custom linens such as chair covers for your special events such as weddings or banquets. We also produce custom length table skirting for just the right drape. There are custom vinyl banners for indoor or outdoor displays such as trade show events. We can also produce a fully customized ties that allow for full color artwork to be reproduced with exact detail. Check out these products and many more on our e-commerce website.

Custom Heat press Logo Display Cloth Table Drape

All of our display cloths are made from our unique and remarkable Lacoste Fabric, a wrinkle-resistant and stain-release polyester which is far superior to fabrics offered elsewhere. These cloths drape beautifully for a crisp and professional look every time. The perfect presentational complement for your trade show, banquet, product display, or meeting room. This drape is more of a cover than traditional table skirting. The logo cloth is floor length and features a heat pressed graphic that has been printed on a high quality vinyl printer. Each graphic is inspected by our designers to ensure high standards.

Let our art department help design a trade show worthy logo cloth. We’ve completed hundreds of logo cloths for satisfied customers all over the United States. The logo cloths are handmade in the USA by skilled craftpersons. The material comes in 12 vivid colors. Ask for a fabric sample and find out for yourself!